Privacy Policy.


Lucidity Direct, LLC (“Lucidity” “us” or “we”) values the trust that medical service providers (“Providers”), hospitals, medical institutions and medical practices (“Clients”), business partners and employees place in us to appropriately use and protect information shared with us (all such persons or who provide us information are referred to as “you” or a “user”). We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy describes the types of information we may collect from Providers, Clients and other users when they use our web-based staffing applications and/or visit the website (collectively and individually our “Website”) and our practices for collecting, using, maintaining, protecting and disclosing that information.

This Privacy Policy applies to information we collect:

  • On this Website.
  • In e-mail, text and other electronic messages between you and this Website.
  • Through mobile and desktop applications you download from this Website or we otherwise provide, which provide dedicated non-browser-based interaction between you and this Website.

Please read this Private Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is to not use our Website. By accessing or using this Website, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Changes to our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you.
  • To provide Providers with information about opportunities to provide medical services on behalf of Clients and to provide Clients with information about Providers who may be able to provide medical services on behalf of Clients.
  • To provide you with other information or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account, including expiration and renewal notices.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
  • To notify you about changes to our Website or any services we offer or provide though it.
  • To allow you to participate in interactive features on our Website.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

Other necessary uses and disclosures not described in this Privacy Policy may be made if otherwise permitted by law.

Disclosure of Your Information

We may disclose your personal information without prior notice that we collect or you provide as described in this Privacy Policy to the following third parties:

  • To our subsidiaries and affiliates.
  • In the case of Providers, to Clients that are registered users of the Website, and in the case of Clients, to Providers that are registered users of the Website.
  • To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them. This could include malpractice insurance carriers, travel agents, payment processors (including financial institutions) and employees of any of the foregoing.
  • For any other purpose disclosed by us and agreed to by you when you provide the information.

We may also disclose your personal information without prior notice under the following circumstances:

  • To comply with any court order, law or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms of Use and any agreement between you and us.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Lucidity or others.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Lucidity’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Lucidity about our Website users is among the assets transferred.

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

  • by which you may be personally identified, such as name, postal address, e-mail address, telephone number, social security number, medical specialty, DEA number, licensure information, educational background, personal photograph, your birthday or any other information the Website collects that is defined as personal or personally identifiable information under applicable law (“personal information”);
  • that is about you but individually does not identify you;
  • that is in response to our surveys, including our ratings surveys; and/or
  • about your internet connection, the equipment you use to access our Website and usage details.

We collect this information:

  • Directly from you when you provide it to us, including by any of the following methods:
  • Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, using our services, posting material or requesting further services.
  • Records and copies of your correspondence (including e-mail addresses), if you contact us.
  • Details of transactions you carry out through our Website.
  • Your search queries on the Website.
  • Pictures, documents or other materials you may upload on the Website.
  • Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses and information collected through cookies, web beacons and other tracking technologies.
  • From third parties, for example, national databanks, state boards of medicine, other regulatory agencies, court records, and our business partners, including any providers of background check services. We may combine these external data with information that you supply to us.

Notwithstanding anything contained herein to the contrary, publically available information/data (e.g., NPI numbers) shall not subject Lucidity to any obligations under this Privacy Policy.

You also may provide information to be published or displayed (hereinafter, “posted”) on areas of the Website, or transmitted to other users of the Website or third parties, including but not limited to the rating systems contained on the Website (collectively, “User Contributions”). You take all responsibility for the posting and content of any User Contributions.

If we deploy any public forum in connection with the Website, such public forum should not be considered private, and any information (including personal information) you share in any such community area is not private, and such information may also be included in third-party search engines.

Information We Collect Through Automatic Data Collection Technologies.

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Some third-party browsers provide “do not track” machine readable signals for websites, which are automatically applied by default and therefore do not necessarily reflect our visitors’ choice as to whether they wish to receive advertisements tailored to their interests. As a result, we do not respond to these signals.

The information we collect automatically may include personal information, and we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website.
  • Improving our Website and troubleshooting any technical issues with our Website.
The technologies we use for this automatic data collection may include:
  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit Lucidity, for example, to count users who have visited those pages or opened an e-mail and for other related Website statistics (for example, recording the popularity of certain Website content and verifying system and server integrity).

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your cookie settings, visit the settings or setup section of your web browser. If you disable or refuse cookies, please note that some parts of the Website may then be inaccessible or not function properly.

Some content or applications, on the Website are served by third-parties. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about any third party content, you should contact the responsible provider directly.

Accessing and Correcting Your Information

You can review and change your personal information by logging into the Website and visiting your account profile page.

You may also send us an e-mail at to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information in the account profile to be incorrect or misleading.

If you delete your User Contributions or your user profile from the Website, copies of such may remain viewable in cached and archived pages, any backup of the Website that we may maintain, or such information might have been copied or stored by other registered Website users. Proper access and use of information provided on the Website, including User Contributions, is also governed by our Terms of Use.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Your profile and any ratings you post will be viewable by registered users of the Website.



Children Under the Age of 13

Our Website is not intended for use by children, and we do not knowingly collect information from children under 13 years of age. If we discover that any information is collected from a child under the age of 13, such information will be immediately removed from our Website. If you are concerned about such use, you may use web-filtering technology to supervise or limit access to the Website.

Changes to Our Privacy Policy

We reserve the right to update and/or change our privacy practices, including this Privacy Policy, from time to time without prior notice. It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

or via our toll-free number:

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